Privacy Policy
Welcome to Your Research Coach!
Your Research Coach is owned and operated by Your Research Coach Ltd.
Your Research Coach values your privacy and the protection of your personal data. This privacy policy describes what information we collect from you, how we collect it, how we use it, how we obtain your consent, how long we keep it in our databases and, if necessary, with whom we share it.
By visiting the website and purchasing the products, you are accepting the practices described in this privacy policy. Your use of the website and purchase of the products are also subject to our terms and conditions. In this privacy policy, the words "website" refers to the Your Research Coach website, "we", "us", "our", and "Your Research Coach" refers to Your Research Coach and "user", “customer”, "you", and “your" refers to you, the user and customer of Your Research Coach.
This privacy policy may change from time to time. Your continued use of the website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates. This privacy policy has been developed and is maintained in accordance with all applicable national and international privacy and data protection laws and regulations and specifically, the Data Protection Act 2018 (UK regulations) and the General Data Protection Regulation (GDPR - European regulations).
1. General Information
The personal data of the users that are collected and processed through the website:
· https://yourresearchcoach.com
Will be under responsibility and in charge of:
· Your Research Coach Ltd
2. How We Obtain Your Consent
By visiting the website, purchasing a course, e-book or any digital resource offered on the website, subscribing to our newsletter, and contacting us via our contact details, you consent to our collection, storage and use of your information on the terms contained in this privacy policy. You may withdraw your consent by sending us your request via the contact information or the contact page. You can withdraw your consent by sending us your request via the contact information or the contact page.
3. Types of Information Gathered
The information we collect from our users and customers helps us to provide our products effectively and to personalise and continually improve the user experience on the website. These are the types of information we collect: Information You Give Us. You provide information when you visit the website, purchase a course, e-book or any digital resource available on the website, subscribe to our newsletter and/or communicate with us through our contact information. As a result of those actions, you might supply us with the following information:
· First and last name
· Email address
· Any additional information relating to you that you provide to us directly or indirectly through our website or online presence such as ‘cookies’.
Your Research Coach will not collect any personally identifiable information about you, unless you provide it.
Usage Data: As you browse our website, certain usage data is automatically collected. These include technical information such as the IP address of your device, the type and version of your browser, the specific pages you visit on our website, the date and time of your access, the amount of time you spend on those pages, and other diagnostically relevant data.
In the case of access via mobile devices, we also collect information specific to these devices. This may include, but is not limited to, the type of mobile device used, its unique identifier, the IP address of the device, the mobile operating system and the type of mobile browser, along with other identifiers and diagnostic data.
In addition, we collect information that your browser automatically provides each time you visit our website or access our website using a mobile device.
Payment Data: Payment data refers to information related to your credit or debit card, such as card number, expiration date, security code, PayPal account information and bank information, depending on the payment method selected by the user to place an order within the website. Your payment data will be processed by the payment processors available on this website (PayPal, Stripe) which will process and store your data securely and for the sole purpose of processing the purchase of products. Your Research Coach reserves the right to contract any payment processor available.
Check the privacy policy of PayPal and Stripe here:
· https://www.paypal.com/myaccount/privacy/privacyhub
Social Media: On our website, we provide you with various links that allow you to interact with social media. We invite you to use these functions to share your information as you wish. However, we strongly encourage you to review the privacy and data protection policies of each of the social media sites you use through our website to understand how they handle your personal information.
· Facebook: https://www.facebook.com/privacy/explanation
· Instagram: http://instagram.com/about/legal/privacy/
Contact information: We may access some personal information about the user, such as name and email address, when the user or any third party communicates with us through our contact information. Personal information provided through our contact information is not stored on any Your Research Coach server and will be stored on the respective server of our email service.
4. How Long We Keep Your Data
Personal data provided by users through the website will be retained for as long as necessary to fulfil the legitimate purposes described in this policy and/or until the user unsubscribes from our newsletter or requests deletion of their data. Your Research Coach may be allowed to retain personal data for a longer period whenever the user has given consent to such processing, as long as such consent is not withdrawn.
Furthermore, Your Research Coach may be obliged to retain personal data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority. Once the retention period expires, personal data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.
5. How We Use Your Information (Legitimate Purposes)
In general, we use the information we collect primarily to provide, maintain, protect and improve our current website and products. We use personal information collected through our website as described below:
· Facilitate access to our digital products.
· Process order payments.
· Understand and enhance your experience using our website and products.
· Respond to your comments or questions through our support team.
· Send you related information, including confirmations, invoices, technical notices, updates, security alerts and support and administrative messages.
· Send you content and information related to Your Research Coach such as promotional and educational content.
· Communicate with you about upcoming events, offers and news about products and services offered by Your Research Coach and our selected partners.
· Marketing purposes of Your Research Coach.
· Link or combine your information with other information we get from third parties to help understand your needs and provide you with better service.
· Process and respond to requests related to users' privacy rights.
· Protect, investigate and deter against fraudulent, unauthorised or illegal activity.
6. How We Share Information
The personal information of our customers and users is an important and fundamental part of our business. Under no circumstances we will sell or share information with third parties that has not been previously authorised by the user, customer or owner of the personal data. We share user and customer information only and exclusively as described below.
Third-Party Service Providers. We use third party services to perform certain functions on our website. Some of these functions and services include: Website hosting, payment processing (Stripe, PayPal), digital product hosting, email delivery, ad creation and data analysis.
These third-party services and tools may have access to personal information needed to perform their functions, but may not use that information for other purposes. Information shared with these third-party services will be treated and stored in accordance with their respective privacy policies and our privacy policy.
Third-party platforms where digital products are hosted: By purchasing digital products from Your Research Coach, you agree that such products are hosted on different third-party platforms. As part of the payment process, your personal data, including your name, email and payment details, will be shared with those third-party platforms where the product is hosted, which will handle the payment and act as an independent data controller.
These third-party platforms where our digital products are hosted will use this information only to process your transaction and to comply with their legal and contractual obligations. We recommend that you review the privacy policy of these third-party platforms to understand how they handle and protect your personal information. By proceeding to check-out, you expressly consent to the transfer of this data to these third-party platforms, specifically on the platform where you purchase the digital product, under the terms set out herein.
Payment processors: By purchasing digital products through Your Research Coach, you agree that such products are hosted on third-party platforms that have integrated different payment processors. Payments for the purchase of such products will be processed by such payment processors, such as PayPal, Stripe or any payment processor integrated in such third-party platforms. This means that some of your personal data, such as your name, email address and payment details, will be shared with and processed by payment processors such as Stripe, PayPal or others for the sole purpose of handling the transaction.
Such payment processors will act as independent data controllers with respect to the information they process to complete the payment. This information will be used solely for the purpose of processing your payment and complying with legal and contractual obligations arising from the transaction. We recommend that you review the privacy policies of Stripe, PayPal or any other payment processor used to process the transaction to understand how they handle and protect your personal information.
Your Research Coach has no control over the privacy practices of Stripe, PayPal or any other payment processor used to process transactions, or their use of your information beyond what is necessary to process your payment. By proceeding with your purchase, you expressly consent to the transfer and processing of your data by Stripe, PayPal or any third-party payment processor on the terms described herein. If you do not want your data to be processed by these third parties, we advise you not to proceed with the purchase of digital products offered through our website.
Check the privacy policy of PayPal and Stripe here:
· https://www.paypal.com/myaccount/privacy/privacyhub
Newsletter and email communications: By placing an order and subscribing to our newsletter and mailing list, you authorise Your Research Coach to send you content and information, including promotional and educational content via email. To facilitate this process, your name and email address may be shared with third party bulk email services. You may unsubscribe at any time by using the unsubscribe option available in the footer of every email we send you.
Business Transfers. In the event that Your Research Coach creates, merges with, or is acquired by another entity, your information will most likely be transferred. Your Research Coach will email you or place a prominent notice on our website before your information becomes subject to another privacy policy.
Protection of Your Research Coach and others. We release personal information when we believe release is appropriate to comply with the law, enforce or apply our Terms and conditions and other agreements, or protect the rights, property, or safety of Your Research Coach, our users or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.
With Your Consent. Other than as set out above, you will receive notice when personally identifiable information about you might go to third parties, and you will have an opportunity to choose not to share the information.
Anonymous Information. Your Research Coach uses the anonymous browsing information collected automatically by our servers primarily to help us administer and improve the website. We may also use aggregated anonymous information to provide information about the website to potential business partners and other unaffiliated entities. This information is not personally identifiable.
7. Protecting Your Information
We grant access to your personal information only to those outside persons or services that have a legitimate need to know it and in accordance with our privacy policy. We adhere to industry-recognised security standards to protect your personal information, both during transmission and in storage. However, it is important to note that no method of transmission over the Internet or electronic storage is foolproof and 100% secure. Therefore, while we at Your Research Coach strive to implement commercially viable data protection methods, we cannot ensure absolute security of your personal information. We undertake not to sell, distribute or transfer your personal data to unauthorised third-parties, unless we have your explicit consent or are required by law to do so.
8. Data Breach Notifications
In the event of a security breach that compromises the confidentiality of the personal data of our users, Your Research Coach undertakes to notify those affected in a timely manner. This notification will be made through the means of contact provided by the user on our platform. We will take all reasonable measures to protect the information and remedy any situation that compromises the security of your data.
9. International Data Transfer
By using our website, you agree that your personal data may be transferred and processed outside your country of origin, where data protection laws may differ. This is because data may be stored on servers located outside the country. Your Research Coach is committed to taking reasonable steps to ensure that your data is treated in accordance with applicable privacy standards and is adequately protected during any international transfer.
10. Rights
Users who provide information through our website, as data subjects and data owners, have the right to access, rectify, download or delete their information, as well as to restrict and object to certain processing of their information. While some of these rights apply generally, others apply only in certain limited circumstances. We describe these rights below:
· Access and Portability: to access and know what information is stored in our servers, you can send us your request through our contact information.
· Rectify, Restrict, Limit and/or Delete: You can also rectify, restrict, limit or delete much of your information.
· Right to be informed: Users of our website will be informed, upon request, about what data we collect, how it is used, how long it is retained and whether it is shared with third parties.
· Object: When we process your information based on our legitimate interests as explained above, or in the public interest, you may object to this processing in certain circumstances. In such cases, we will stop processing your information unless we have compelling legitimate reasons to continue processing it or where it is necessary for legal reasons.
· Revoke consent: Where you have previously given your consent, such as to allow us to process and store your personal information, you have the right to revoke your consent to the processing and storage of your information at any time. For example, you may withdraw your consent by updating your settings. In certain cases, we may continue to process your information after you have withdrawn your consent if we have a legal basis for doing so or if your withdrawal of consent was limited to certain processing activities.
· Complaint: If you wish to file a complaint about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local supervisory authority. Users can exercise all these rights by contacting us through the contact information or the contact page.
· Rights related to automated decision-making, including profiling: website users may request that we provide a copy of the automated processing activities we conduct if they believe that data is being unlawfully processed. Users or holders of personal data provided through the platform may exercise these rights over their personal data at any time and without limitation by sending their request through our contact information or contact form. The request to exercise their rights will be attended and answered within a maximum period of 10 working days.
11. Children's Online Privacy Protection
We comply with the requirements of national and international data protection regulations regarding the protection of children's personal data. We do not collect any information from children under the age of 13. If we become aware that a child under the age of 13 has placed an order and provided us with personal information, we will take immediate steps to cancel the order and delete that information.
12. Third Parties
Except as otherwise expressly included in this privacy policy, this document addresses only the use and disclosure of information Your Research Coach collects from you. If you disclose your information to others, whether other users or suppliers on Your Research Coach, different rules may apply to their use or disclosure of the information you disclose to them. Your Research Coach does not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. Your Research Coach is not responsible for the privacy or security practices of other websites on the Internet, even those linked to or from our website. Please review the privacy policies of third-party websites or services that you access through the Your Research Coach website.
13. Changes to Privacy Policy
We reserve the right to change our privacy policy at any time. Changes will be promptly notified to our users and posted on the website. Your continued use of our website following such changes will signify your acceptance of the changes.
14. Contact Us
If you have questions or concerns about this privacy policy and the handling and security of your data, please contact us through our contact page or via the contact information below:
Your Research Coach Ltd.